Talking Therapies (IAPT)

COVID-19 Service Update

Given the current guidance on social distancing, Talking Therapies (IAPT) are currently offering support by telephone, video call or online. However we can offer alternatives (including face to face) if telephone / video and online options would not be effective for you, so please make a referral if you think we could be of help and we will do our best to find an option that works for you.

During the coronavirus outbreak Talking Therapies (IAPT) are here to provide support for those who are self-isolating or anxious about the impact of the virus on themselves, their families and loved ones.

This Covid-19 related support will be in addition to continuing to provide support for people with problems such as stress, anxiety, depression and insomnia, and we will continue to accept referrals and offer support.

If your mental health deteriorates or if you experience any thoughts of suicide or self-harm, please contact the CNWL Single Point of Access Crisis Team on 0800 0234 650 or the Samaritans for free on 116 123.

Who does Talking Therapies (IAPT) help?

Talking Therapies is part of the national Improving Access to Psychological Therapies (IAPT) service. Talking Therapies (IAPT) is a free and confidential NHS service for people aged 18 and over who are registered with a GP in Kensington and Chelsea, Queen’s Park and Paddington.

If you are not registered with a GP in Kensington and Chelsea or Queen’s Park and Paddington, click here to find your local psychological therapies service.

Talking Therapies (IAPT) provides a range of support for when you experience difficult emotions, such as low mood, anxiety and stress. It can also support people with managing the practical and emotional aspects of living with long-term physical health conditions.

What help does Talking Therapies offer?

The Talking Therapies team offers a range of different therapy options, all of which are effective treatments recommended by the National Institute for Clinical Excellence (NICE).


SilverCloud is an evidence based online programme that can help teach you techniques based on Cognitive Behavioural Therapy (CBT) to improve your mood. Telephone support is provided alongside the online modules.

Guided Self Help

Guided Self-Help is based on cognitive behavioural therapy. In Guided Self-Help sessions you and a specially trained clinician work together, using expertly devised self-help workbooks. You will be helped to learn practical tools and strategies to better manage your difficulties. Sessions are available over the phone or face to face.

Workshops and Courses

We offer a range of workshops and courses based on Cognitive Behavioural Therapies, including Mindfulness, Boosting Self-Esteem, Mood Boost and Stress Less.

For a list of current online workshops that are running during Covid-19, please see the Events calendar.

Cognitive Behavioural Therapy (CBT)

CBT is a practical, evidence-based therapy that helps identify and modify some of the unhelpful thoughts and ways of coping that are linked to difficult and distressing feelings such as anxiety and low mood. With the help of the therapist, CBT can help you identify alternative ways of thinking and more helpful ways of coping. It is often the case that people feel better and have a better quality of life as they begin to put into practice some of these alternatives worked on in therapy.

“The CBT therapist inspired me to find solutions to my problems by helping me deal with them in a positive way and breaking them down into smaller parts. Instead of just passively listening, she helped me to find practical ways to improve my state of mind on a daily basis.”


The Counselling offered is a brief psychological therapy in which you can explore difficult, confusing or painful experiences with the help of a clinician. Through this process it is possible to gain insight and find new ways of relating to yourself and others. This may be followed by improvements in wellbeing, functioning and mood. Counselling can help you with experiences such as bereavement, relationship problems, abuse as a child or adult, depression or low mood or life changes such as divorce, getting older or retirement.

“Without a shadow of a doubt, the counselling helped me to feel better. I started to feel much lighter, like a huge weight had been lifted off my shoulders. I realised how much I’d gone through after talking about things that I’d never told anyone.”

Couples and Family Therapy

Couples Therapy and Family Therapy focuses on people’s difficulties in the context of their relationships, families and values. You meet with a therapist as a couple or family to find ways to improve things together.

Other Short Term Therapy

A range of other short-term therapies are also available including therapy for those with long-term physical health conditions including Diabetes, Arthritis and Chronic Obstructive Pulmonary Disease (COPD). Suitable options for therapy will be discussed with you after an initial appointment (usually by telephone).

Life before I had therapy feels very different to life afterwards and I found the sessions incredibly helpful. Getting things off my chest and having someone who would listen to me was very beneficial as I felt like I had been living in my own head. Through my therapy I was able to accept that my life experience had been very different to most people’s. My abilities are different as I haven’t had the same experiences and opportunities”

How to access Talking Therapies

You can refer yourself by contacting Community Living Well or completing the form on this website. Self refer means you send us your details and tell us a bit about the support you want and need. Alternatively you can ask your GP or other professional involved in your care to refer you to Community Living Well Peer Support. For our list of eligible GP practices please click here.

Please note: At times we may contact your GP after we have received your self-referral form. Although we normally try to speak with you and obtain your consent for this before we make contact, there are times we may need to make contact with your GP before we are able to discuss this with you. Through completing this form you are consenting to have your information stored confidentially on a secure database, separate from your GP’s system and for your GP to be informed of your contact with us.

Next Steps

Once we have received your form, we will give you a call to talk about your needs; this usually happens within three working days of us receiving your form. Although we can offer most people an appointment within a week of receiving your form, this can vary depending on demand for the service.

Whether it be due to location or needs, in some cases the Talking Therapies service (IAPT) may not be the most suitable or appropriate service. We may signpost you on to other services in Kensington and Chelsea in order to ensure that you get the right type of support for you. For a list of other services in the area, please click here.

If you have significant difficulties with alcohol or recreational drugs please contact the Drug and Alcohol Wellbeing Service on 020 8960 5599 (020 7437 3523 for Queen’s Park and Paddington) or email [email protected] – our psychological therapies are only recommended when these problems have been adequately addressed.

How to contact Talking Therapies (IAPT)

The best way to contact Talking Therapies (IAPT) is by referring yourself to Community Living Well using this online form. You can also call on:

Tel: 020 3317 4200

The Talking Therapies (IAPT) service offers appointments at many GP practices as well as at the following sites: